Policy Pages
Terms of Service
Welcome to Natuary. By accessing or using the website www.natuary.com, placing an order, or engaging with our services, you agree to be bound by these Terms of Service. Please read them carefully. These terms apply to all users, including browsers, customers, vendors, and contributors.
Natuary (“we,” “us,” or “our”) reserves the right to update or modify these Terms of Service at any time. The most current version will be posted on this page. Continued use of www.natuary.com following any changes constitutes your acceptance of the revised Terms. If there is any conflict between these Terms and our Shipping Policy, the Shipping Policy will govern as the most current applicable document.
1. Online Store Terms
You represent that you are at least the age of majority in your state or province of residence, or that you have provided consent for your minor dependents to use this website. You may not use our products or services for any unlawful purpose or in violation of any applicable laws.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Non-payment information may be transmitted unencrypted over networks; however, credit card information is always encrypted. You may not copy, reproduce, sell, or use any content, trademarks, logos, or product designs from this website without our prior written consent.
3. Product Availability and Pricing
Prices, product descriptions, and availability are subject to change without notice. We may limit or refuse orders, including those placed by resellers or distributors, and may restrict quantities or discontinue products at any time. While we strive for accuracy in product images and descriptions, actual colors and appearances may vary depending on your device.
4. Order Accuracy and Billing Information
You agree to provide current, complete, and accurate account and purchase information for all orders placed through our website. We may cancel or refuse any order suspected of fraud, pricing errors, or shipping issues.
5. Shipping
Our Shipping Policy, incorporated into these Terms of Service, governs all shipping matters. Once an order has shipped, we are not responsible for delays, losses, or damages caused by carriers. We will work with you in accordance with our Shipping Policy to resolve any such issues.
6. Returns and Refunds
Our Return and Refund Policy, incorporated into these Terms of Service, governs all returns and refunds. Customers must contact us within 30 days of receipt for any concerns. Returned items must be in their original condition, unused or minimally used, to qualify for a refund.
7. Third-Party Tools and Links
We may use third-party tools, such as payment processors and analytics providers. We are not responsible for their performance, content, or data handling. Use of these tools or linked sites is at your own risk, and you should review their terms and privacy policies.
8. User Submissions and Feedback
By submitting comments, feedback, ideas, or other content, you grant us the right to use, edit, publish, or share such content without restriction or compensation. Submissions must not be misleading, false, or violate any third-party rights.
9. Prohibited Uses
You may not use our website for any unlawful, harmful, or abusive purpose, including but not limited to infringing on intellectual property rights, uploading harmful code, or engaging in fraudulent activity. Violation of these rules may result in termination of your access and cancellation of pending orders.
10. Product Use Disclaimer
Natuary products are formulated with high-quality, plant- and mineral-based ingredients for household cleaning purposes. Always follow the usage instructions on the product label. Some ingredients may cause skin irritation or affect certain fabrics or surfaces; test on a small area first. Discontinue use if irritation occurs. Products are not intended for ingestion or personal care use. Keep out of reach of children and pets.
11. Errors and Inaccuracies
Occasionally, our site may contain typographical errors, inaccuracies, or omissions in product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and cancel orders as necessary.
12. Disclaimer of Warranties and Limitation of Liability
Our products and services are provided “as is” without warranties of any kind, whether express or implied. We do not guarantee that the website will be uninterrupted, timely, or error-free. To the extent permitted by law, Natuary is not liable for any damages arising from the use of our website or products.
13. Force Majeure
We are not responsible for any delay or failure caused by events beyond our control, including natural disasters, supply chain disruptions, or carrier delays.
14. Indemnification
You agree to indemnify and hold harmless Natuary, its affiliates, and employees from any claim or demand, including legal fees, arising from your breach of these Terms or violation of any law or third-party rights.
15. Mobile Terms of Service
By subscribing to mobile updates, you agree to receive recurring automated marketing and transactional messages. Consent is not required to make a purchase. Message and data rates may apply, and frequency may vary. Reply STOP to unsubscribe or HELP for assistance. Mobile numbers are handled in accordance with our Privacy Policy.
16. Governing Law
These Terms of Service and any related agreements are governed by the laws of the State of Nevada, United States. Any provisions inconsistent with Nevada law are void, but the remaining provisions will remain in effect.
Shipping Policy
Natuary offers free USPS Ground Advantage shipping on orders over $69. Orders under $69 ship for a flat rate of $12 to the continental United States and $15 to Alaska, Hawaii, and U.S. Territories (including Puerto Rico and Guam).
At this time, we only ship within the United States and its Territories. Orders are processed Monday through Friday (excluding holidays) and typically ship within 1–2 business days.
Once your order leaves our facility, Natuary is not responsible for delays, loss, or damage caused by the shipping carrier. We will, however, make every reasonable effort to assist you in resolving any shipping issues in accordance with this policy.
You will receive an email confirmation with tracking information once your order has shipped. For any questions, please contact hello@natuary.com and include your order number.
This Shipping Policy is incorporated into and forms part of our Terms of Service.
Return & Refund Policy
We want you to be completely satisfied with your Natuary products. If you are not satisfied with your purchase, you may initiate a return within 30 days of your purchase by emailing hello@natuary.com with your order number, the email address used at checkout, a brief description of the issue, and photos if applicable.
We offer a 30-day money-back guarantee for items returned in their original condition, unused or minimally used, if they do not meet your expectations. Return shipping is covered by Natuary for defective or incorrect items. For all other return reasons, the customer may be responsible for return shipping costs.
Refunds will be issued to the original payment method once the returned product is received and inspected. We do not provide refunds after the 30-day period and reserve the right to limit refunds in cases of excessive or repeated requests.
This Return & Refund Policy is incorporated into and forms part of our Terms of Service. Any provisions inconsistent with Nevada law are void, but the remaining provisions remain in effect.